Customer Support

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Customer Support

Help & Customer Support

Find answers to frequently asked questions or contact our developer team directly.

❓ Frequently Asked Questions

✦ How do I download and save a video?
Copy the public media link from Safari or your media app, open HD Video Downloader, paste the link into the URL bar, and tap Analyze / Download. Select your desired resolution and the video will be saved directly into your local library.
✦ Where are my downloaded videos and MP3s stored?
All media is saved locally on your device. You can access all files inside the app's Saved Library tab, or open the native iOS Files app and navigate to On My iPhone > HD Video Downloader.
✦ How do I restore my Premium purchase or subscription?
Open the app's Settings tab and tap Restore Purchases. Your active Apple ID subscription will be validated instantly through Apple StoreKit at no additional charge.
✦ Can I extract audio or convert video to MP3?
Yes! Open the Video Tools tab in the app and select Video to MP3. Choose your video to extract high-quality audio files for offline listening.
✦ Is any of my personal data or download history tracked?
No. HD Video Downloader & Player operates with an offline-first, zero-tracking design. We do not maintain accounts, tracking analytics, or cloud databases. All files remain strictly on your device.

Need More Help?

Our dedicated support team is available to assist you with any questions, bug reports, or feature requests.

Email Support: techApps1727@gmail.com

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